Craft Roofing Services — Privacy Policy
Effective Date: June 14, 2026
Craft Roofing Services (“Craft Roofing Services,” “we,” “us,” or “our”) operates the website craftroofingservices.com and provides roofing inspections, repairs, replacements, and related home-exterior services throughout Greater Cleveland and Northeast Ohio. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices and rights you have. By using our website or services, or by providing your information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that helps us provide roofing and home-exterior services and respond to your requests. This may include:
• Contact information such as your name, mailing or property address, email address, and phone number.
• Project information such as the type of service you are requesting, property details, photos you share, and notes about your roof or home exterior.
• Communications you send to us, including messages submitted through our website contact or quote form, emails, phone calls, and text messages.
• Consent and preference information, including whether you opted in to receive text messages and what types of messages you agreed to receive.
• Website and device information such as your IP address, browser type, pages visited, and similar data collected automatically through cookies and similar technologies.
• Payment and billing information needed to invoice and collect payment for services.
How We Use Your Information
We use the information we collect to:
• Respond to your inquiries, provide quotes, and schedule and perform roofing and home-exterior services.
• Send appointment confirmations and reminders, inspection and project status updates, and crew-arrival notifications.
• Send occasional review requests, referral asks, and seasonal roof-maintenance reminders.
• Send marketing communications, such as promotional offers, seasonal specials, and company updates, where you have separately opted in.
• Process payments and maintain billing records.
• Operate, maintain, and improve our website and services.
• Comply with our legal obligations and enforce our agreements.
How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
• Service providers and vendors who perform services on our behalf, such as customer relationship management (CRM) and messaging platforms, scheduling tools, and payment processors, and who are permitted to use your information only to provide services to us.
• Professional advisors such as accountants, attorneys, and insurers when reasonably necessary.
• Legal and safety purposes, as described in the “Legal Disclosure” section below.
• Business transfers, such as in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the successor entity.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never sold or shared with any third parties for their own marketing.
Your Choices and Rights
You have choices about how your information is used:
• You may opt out of text messages at any time by replying STOP. You may request help by replying HELP. See the “SMS / Text Messaging” section below for details.
• You may unsubscribe from marketing emails by following the unsubscribe link in any marketing email.
• You may request to access, correct, or delete the personal information we hold about you by contacting us using the details in the “Contact Us” section.
• You may decline to provide certain information, although this may limit our ability to provide services to you.
Depending on where you live, you may have additional rights under applicable law. We will respond to verified requests as required by law.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
Legal Disclosure
We may disclose your information if we believe in good faith that doing so is necessary to comply with applicable law, regulation, legal process, or governmental request; to enforce our agreements and policies; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of Craft Roofing Services, our customers, or others.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
SMS / Text Messaging
This section describes our text messaging (SMS) program and your rights regarding text messages from Craft Roofing Services. Messages are sent through our company’s customer relationship management (CRM) platform.
How we obtain your consent:
We collect your consent to receive text messages through an unchecked checkbox on our website contact and quote form. The checkbox is unchecked by default and is optional. You must actively check the box to opt in. Transactional and marketing consent are offered as separate, independent checkboxes, so you choose exactly which messages you want to receive, and marketing consent is never bundled with transactional consent. Links to this Privacy Policy and our Terms of Service are displayed near the form for your review before you opt in.
SMS opt-in is not a condition of purchase:
Opting in to receive text messages is not a condition of any purchase or service. You can use our website and hire Craft Roofing Services without agreeing to receive text messages.
Types of messages we send:
If you opt in to transactional messages, you may receive appointment confirmations and reminders, inspection and project status updates, crew-arrival notifications, and occasional review requests, referral asks, and seasonal roof-maintenance reminders.
If you separately opt in to marketing messages, you may receive promotional offers, seasonal specials, and company updates.
Message frequency:
Message frequency varies.
Cost: Message and data rates may apply. These charges are billed by and payable to your mobile service provider; Craft Roofing Services does not control these charges.
How to opt out and get help:
You can opt out of text messages at any time by replying STOP to any message. After you reply STOP, you will receive one confirmation message and we will not send you further text messages unless you opt in again. For help, reply HELP to any message, or contact us using the information below.
Privacy of your mobile information:
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Your text messaging opt-in and consent information is never sold or shared with any third parties for their own marketing purposes. Information shared with service providers (such as our CRM and messaging platform) is used only to operate the text messaging program on our behalf and not for those providers’ own marketing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of our website or services after any update means you accept the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Craft Roofing Services
Greater Cleveland and Northeast Ohio
Phone: (216) 528-0216
Email: Office@craftroofingservices.com
Website: craftroofingservices.com
This Privacy Policy is governed by the laws of the State of Ohio.